TERMS AND CONDITIONS OF CONTRACT

The website > www.montenevado.com is owned by JAMONES SEGOVIA, S.A. registered in the Commercial Register of Segovia, Sheet SG-3482, Volume 156, Folio 130. Its main activity is the elaboration and commercialization of ham, shoulders and other pork products. The VAT number is Es- A-78024502.

The following terms and conditions apply to all contracts, supplies and other services of which JAMONES SEGOVIA, S.A. (Hereinafter MONTE NEVADO "), and a customer through the online store of the domain > www.montenevado.com.

Any provision of the contracting party that contradicts the provisions of these general conditions is expressly rejected. Any variation requires our written confirmation.

By accepting the general contracting terms and conditions of MONTE NEVADO, the client expressly declares to have read and understood these general conditions and accepts them without reservation.

The fact that MONTE NEVADO does not punctually apply any of the present conditions, should not be interpreted as a waiver of these.

The general conditions, the legal notices and the particular conditions, if any, governing the acquisition of products offered in this web domain, will always be those in force at the time of making each order or navigating the domain.

1. Recipients

The offers and services that MONTE NEVADO carries out or provide through this website are directed mainly to natural persons of legal age or considered as consumers or end users by the General Law for the Defense of Consumers and Users and other Complementary laws.

In response to the request for unusual amounts of products for normal consumption of a home or company that purchases as a consumer or user, MONTE NEVADO reserves the right to confirm to the consumer or end user the maximum amount that can be supplied through the online store.

2. Register and purchase process

In order to place an order the customer must be of legal age (+ 18 years) and must register by completing the data contained in the "Registration Form".

The customer selects the product through the website www.montenevado.com. At all times, the customer will be able to see the list of products that he has selected to buy. The customer can add more products to the list of products and can confirm their purchase by clicking on "Pay".

The customer selects a form of payment to choose between credit / debit card, bank transfer or through PayPal Secure Payment.

Once the payment is completed, you will be sent an email confirming receipt of the order to the customer, automatically certifying that the order is being processed from MONTE NEVADO.

At all times, the customer can access "My account" where you will find information about your orders. For more information you can contact MONTE NEVADO through the email tiendaweb@montenevado.com.

The price of the product does not include the shipping costs, which will be borne by the Customer, unless expressly stated otherwise. The Client will be duly informed of the amount of these expenses, which will be disaggregated prior to confirmation of the order and payment.

By clicking the "Pay" button, the customer sends an order confirmation of the goods placed in the shopping cart. The contract of sale will be effective and binding once we have arrived in an automated way its acceptance.

The above does not apply if a product is not in stock, nor is it again within a reasonable time. In this case, MONTE NEVADO will offer the customer the choice between acquiring the rest of the cart products, discounting the price of the product that is not in stock, or canceling the entire order, with refund of the amount satisfied by the customer in the minor Term.

MONTE NEVADO reserves the right not to attend an order or to collect additional information if, in the opinion of its store personnel, there are doubts about the authenticity of the data supplied, the order appears to be abnormal, the order is made by a customer who has Unjustifiably and / or unreasonably rejected previous purchases or there are other conditions justifying the refusal.

MONTE NEVADO is not obliged to serve the order if, the method of payment selected by the client does not have funds or for any other cause can not make effective payment to MONTE NEVADO.

3. Returns

MONTE NEVADO guarantees the return of your order in case you are not satisfied with your purchase.

You can return or change your order during the first 15 days of receipt at the address indicated on your order.

We will reimburse you the full cost of the product, as long as you return it in its original condition and with the packaging intact.

Para realizar la devolución o el cambio, póngase en contacto con Monte Nevado a través del siguiente email: tiendaweb@montenevado.com

El reembolso se realizará en el mismo método de pago en que realizó la compra.

4. Fotografías y descripciones de los productos. Conformidad.

Las fotografías de los productos tienen mero carácter ilustrativo y no forman parte del contrato, no siendo MONTE NEVADO responsable de las ligeras diferencias que dichas ilustraciones pudieren contener respecto del producto adquirido. Lo mismo resulta de aplicación a los envases o precintos.
Por tratarse de productos alimenticios, MONTE NEVADO no puede impedir pequeñas variaciones de peso o volumen que pueden sufrir algunos productos, que en todo caso se mantendrán dentro de los márgenes establecidos en el Real Decreto 723/1988. Como consecuencia de la naturaleza de los productos, no se deberán entender como faltas de conformidad ligeras variaciones en el color, tono, tamaño, forma o peso del producto con respecto a la fotografía y/o la descripción ofrecida en la web.

Tampoco se considerará falta de conformidad el error o desconocimiento por parte del cliente sobre la naturaleza, origen animal, sabor, textura, etc. de los productos.

5. Means of payment

MONTE NEVADO accepts the following means of payment:

- Visa

- Mastercard

- Paypal

- Wire transfer

MONTE NEVADO does not assume any responsibility, if the corresponding financial institution rejects the payment, for whatever reason.

The expenses associated with any of these means of payment will be borne entirely by MONTE NEVADO.

The charge, if paid with Paypal account, is immediate. The charge on account when paying with a card usually occurs two days after making the payment.

The holder can request that the products are sent to a person and address different from his, as long as he respects the delivery restrictions.

MONTE NEVADO ensures a secure payment system and guarantees the confidentiality of the information provided and the card numbers by means of protection and coding procedures. The order validated by the customer will not be considered effective until the payment is made.

6. Invoice

By default, you will receive a paper purchase ticket along with your order. If you wish to receive an invoice in your name, please contact MONTE NEVADO by sending an email to tiendaweb@montenevado.com, which will be sent by e-mail to the address indicated during the purchase process.

7. Availability of products

All orders and purchases in the MONTE NEVADO online store are conditioned to the effective availability at the moment in which your shipment is prepared.

8. Shipping terms and costs

Orders through our website can be made 24 hours a day, 365 days a year.

The client's order is sent exclusively to the Spanish Peninsular territory. For shipments to Canary Islands, Balearic Islands, Ceuta and Melilla, the customer can contact MONTE NEVADO at the address tiendaweb@montenevado.com.

Orders will be sent to the postal address indicated by the Customer. The postal address can not be a post office or public places, such as public roads, squares, stations, airports or other similar.

The delivery time will be 7 working days (from the confirmation and payment of the order, except in case of force majeure), in Spain except in the island territories, where the delivery time may vary. If you need information about it, consult the address tiendaweb@montenevado.com.

MONTE NEVADO will not be responsible when the delivery of the product does not take place as a result of:

1. The inaccuracy or falsity of the data indicated by the client.

2. Causes beyond MONTE NEVADO.

MONTE NEVADO will not be responsible for the delay in the delivery of orders for causes not attributable directly to MONTE NEVADO, nor for reasons beyond the company, as a fortuitous event or force majeure.

Orders will not be delivered in postal parcels or in homes where, due to inaccessibility, inaccuracy or other circumstances, the usual transport companies can not or do not want to make deliveries.

The price of the product does not include the shipping costs, which will be borne by the Customer, unless expressly stated otherwise. The Client will be duly informed of the amount of these expenses, which will be disaggregated prior to the confirmation of the order and payment.

The shipping costs will depend on the product purchased, the place of destination of the Products and the mode of shipment selected by the customer, among other circumstances.

The prices and shipping costs that appear on the web apply exclusively to the products offered through the MONTE NEVADO website and for as long as they remain published. MONTE NEVADO expressly reserves the right to change prices at any time without prior notice. However, the tariffs in force indicated on the website at the time of its execution will be applied to each order.

9. Receipt of products

The order is considered delivered at the time of transfer to any person at the address indicated by the customer in the registry. It is the responsibility of the receiver to verify the condition of the merchandise upon receipt. The receiver that indicates the lack or the poor condition of any of the products, should contact as soon as possible with MONTE NEVADO.

10. Prices

All prices include applicable taxes (eg VAT). In the case of shipments to the Canary Islands, Ceuta and Melilla, VAT is not applied and they are considered export, and the customer must assume the payment of the corresponding taxes at customs. For more information, the client can contact MONTE NEVADO at tiendaweb@montenevado.com

The price of each product will be the one that appears, unless there is an error, in the description of the product, on the date the order is placed.

The price is expressed in currency EUR (€).

11. Propiedad intelectual

All intellectual property rights, trademarks and other proprietary rights belong to MONTE NEVADO. Content created, programmed and designed exclusively for MONTE NEVADO is protected by intellectual property rights in its current form. Without the express written consent of MONTE NEVADO, any reproduction, dissemination, distribution or modification of MONTE NEVADO is strictly prohibited.

12. Privacy Policy

MONTE NEVADO uses your personal information to process and deliver your order, as well as send you information about our promotions, products and offers. All personal data are stored and processed in compliance with current legislation (Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and Royal Decree 1720/2007 of 21 December (RLOPD). We do not share your personal data with third parties without your express and revocable consent, and we do not share your personal data with third parties without your express and revocable consent. Data necessary to comply with the contract, such as those made to the carrier or courier to be able to send the requested product, in which case the amount of data transferred is limited to the minimum necessary.

We indicate that you can exercise your rights of access, cancellation, rectification and opposition by sending a communication to the following postal address or email address:

JAMONES SEGOVIA, S.A.
Calle San Ignacio, 6
40270 Carbonero the Mayor (Segovia)

Contact phone number: 900 152 878

This store only stores information about our customers through cookies, if you wish and if you have a user account in order to avoid the need to re-fill the forms. You can manage the acceptance of cookies on this page in your browser program and block them if necessary.

13. Changes in conditions

MONTE NEVADO reserves the right to change both the prices and any other content of our website at any time, on what will always offer the corresponding information.

14. Safeguard clause

If any provision of the contract is not valid, the validity of the remaining provisions will not be affected.

15. Claims and request for information

The customer may contact MONTE NEVADO in order to file a complaint or complaint, or simply request information about a product offered or contracted, at the following address and telephone number

JAMONES SEGOVIA, S.A.
Calle San Ignacio, 6
40270 Carbonero el Mayor (Segovia)
e-Mail: tiendaweb@montenevado.com
Contact phone number: 900 152 878